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Quality control application for residential, hotels, retail and supermarkets

Quality control for residences, hotels, retail outlets and supermarkets

Qalimobi is a tablet-based quality control solution that enables companies to collect, analyse and share data on the quality of their products and services. The solution is easy to use and customise, and can be tailored to the specific needs of each company.

Quality control is of crucial importance in the residential, hotel, retail and supermarket sectors for a number of reasons:

Application de suivi qualité dans les Résidences Hôtels Retail GMS

Qualimobi, the digital quality control application for residences, hotels, retail outlets and supermarkets

There are several ways of carrying out quality surveys. These methods make it possible to gather feedback from customers, employees and other stakeholders in order to assess the quality of the services provided.

Using the Qualimobi tablet application for quality control offers many advantages for residences, hotels, retail outlets and supermarkets.

Qualimobi makes it possible to:

Customised questionnaires

Qualimobi makes it possible to create customised questionnaires tailored to the specific needs of these sectors. Companies can design bespoke questionnaires to gather feedback from customers, residents or users on different aspects of their services.

Real-time monitoring

Qualimobi enables quality surveys to be carried out in real time. This makes it possible to collect feedback from customers or residents at the moment they have had an experience or a service. This guarantees fresher, more accurate feedback.

Feedback on tablet

Qualimobi runs on a tablet, enabling teams on the ground, such as hotel agents, shop assistants or residence teams, to collect feedback directly from customers and residents via the application.

Application contrôle qualité entreprise de nettoyage propreté

Problem and task management

The application facilitates the management of corrective actions in the event of non-conformities or deviations identified during quality checks. Managers can assign improvement tasks to specific team members and monitor their implementation until they are resolved.

Data analysis

Qualimobi offers analysis and reporting tools. To enable data collected during quality surveys to be compiled and analysed. These analyses help to identify trends, recurring problems and opportunities for improvement. The Qualimobi tablet application compiles the data collected during quality checks and generates detailed reports. These reports provide an overall view of the company’s performance. To highlight areas requiring improvement.

Cutting red tape

Using a digital application eliminates the need for paper documentation for quality controls. To save time, reduce costs and contribute to a more environmentally-friendly approach.

Improving communication

Qualimobi enables fluid communication between team members, managers and customers. This facilitates the transmission of important information and ensures better coordination.

Responsiveness and decision-making

Thanks to real-time data and analysis reports, these sectors can make informed and responsive decisions to improve their services and overall performance.

Security and confidentiality

The Qualimobi application ensures data security and respects the confidentiality of information collected during quality controls, in compliance with current regulations.

Ease of use

The intuitive interface of the Qualimobi tablet application makes it easy to use, even for those with little computer experience.

Qualimobi simplifies and optimises the quality control process for residences, hotels, retail outlets and supermarkets. It improves operational efficiency, responsiveness, service quality and customer satisfaction. It offers a powerful tool for guaranteeing compliance, monitoring performance and fostering a culture of continuous improvement within these businesses.

The advantages of the different types of Qualimobi quality control for Residences, Hotels, Retail and GMS.


Risk assessment

Risk assessment with Qualimobi for residences, hotels, retail and supermarket distribution offers many advantages.

It prevents accidents, improves safety, reduces costs and ensures regulatory compliance. By protecting companies’ reputations and enabling effective contingency planning, the assessment promotes continuous improvement in safety and enhances the confidence of customers and residents.

Needs assessment

Assessing needs with Qualimobi in the residential, hotel, retail and supermarket distribution sectors offers a number of advantages.

With the application, companies can quickly identify the specific needs of customers, residents or users. This makes it possible to personalise services and respond in a targeted way to their expectations. Analysis of the data collected facilitates decision-making to improve the customer experience, optimise operations and boost overall stakeholder satisfaction.

Visit report

Qualimobi visit reporting offers significant advantages for these sectors.

Thanks to this functionality, teams in the field can quickly capture relevant information, observations and actions taken during visits. This enables real-time communication with internal teams, facilitates the follow-up of identified problems and guarantees rapid resolution of incidents.

In this way, Qualimobi visit reports contribute to better coordination, continuous improvement in service quality and informed decision-making to boost customer satisfaction and optimise operational processes.

Complaints and anomalies

With Qualimobi, the Residences, Hotels, Retail and GMS Distribution sectors benefit from complaints and anomalies management.

This enables companies to receive, track and quickly resolve customer complaints and reported anomalies.

By responding proactively to feedback, companies improve customer satisfaction and enhance their reputation. In addition, the traceability of complaints provides invaluable visibility for identifying areas for improvement and optimising processes. And, of course, to guarantee a level of quality in these competitive sectors.

Inspection grid

The inspection grid in Qualimobi offers many advantages for these sectors.

This feature enables teams in the field to carry out structured inspections based on predefined criteria. By using this grid, quality checks become more consistent and complete. Data is entered directly onto the tablet in a standardised way, making it easier to analyse and compare results.

Companies can improve their operational efficiency, detect problems quickly, optimise their processes and maintain the quality of their services and products.

Customer satisfaction

With Qualimobi, companies can collect customer feedback quickly and efficiently. This feedback enables them to better assess satisfaction levels and identify areas for improvement.

By better understanding customer needs and expectations, companies can personalise their services, improve the customer experience and strengthen loyalty. Proactively managing feedback also enables problems to be resolved quickly, service quality to be optimised and a positive reputation to be maintained, ensuring success and growth in these sectors.

Reasons to implement a quality control application for these sectors

Customer satisfaction

In the hotel, retail and distribution sectors, customer satisfaction is paramount. Rigorous quality control ensures that the products and services offered meet customer expectations. A positive experience generally leads to customer loyalty and referrals, which contributes to the company’s growth and reputation.

Brand image

Quality is closely linked to a company’s brand image. Rigorous quality controls help to maintain a reputation for reliability and excellence, which strengthens customer confidence in the brand. A good brand image can also differentiate a company from the competition and attract new customers.

Reducing risks and costs

Quality controls enable potential problems to be identified and corrected as soon as they appear, before they become major ones. This reduces the risk of incidents, complaints or product recalls. This can lead to high costs for the company in terms of returns, replacements or disputes.

Compliance with standards and regulations

These sectors are often subject to strict quality, safety and hygiene standards and regulations. Quality controls ensure that the company complies with these legal requirements, avoiding potential penalties and legal problems.

Continuous improvement

Quality checks provide valuable information on potential areas for improvement. By analysing the results, companies can identify processes or products that require improvement. They can then take corrective action. This contributes to continuous improvement in the quality of the products and services offered.

Operational optimisation

This can also help to optimise internal operational processes. By eliminating inefficiencies and implementing more effective working practices, companies can save time and resources while maintaining a high level of quality.

The types of quality control we can help you manage

Customer satisfaction2023-07-18T15:47:32+02:00

Customer satisfaction surveys are tools used to gather customers’ opinions, perceptions and experiences of a specific product, service or company.

They aim to assess the overall level of customer satisfaction, identify areas for improvement and gather feedback to guide corrective action.

Inspection grids2023-07-18T15:47:46+02:00

An inspection grid is a tool used to objectively evaluate and score different aspects, criteria or elements during an inspection or assessment. It takes the form of a table or list of specific items to be observed or assessed, with predefined criteria for each item.

Inspection grids are commonly used in various fields, such as safety, quality, insurance, compliance, maintenance, property inspections, etc.

Complaints and faults2023-07-18T15:48:00+02:00

Complaints and anomalies monitoring consists of monitoring and taking appropriate action on reported problems, customer complaints or abnormal situations with the aim of resolving problems and preventing their recurrence.

It is an essential process for ensuring customer satisfaction, product or service quality and effective problem management.

Visit report2023-07-18T15:48:16+02:00

Visit reports are documents that describe and summarise the details and observations of a visit to a specific location, be it a company, organisation, site, facility or event.

They are used to record important information, highlights, findings and recommendations resulting from the visit. Visit reports can be used for a variety of purposes, such as internal communication, activity monitoring, decision-making, official reports, etc.

Needs assessment2023-07-18T15:46:32+02:00

Needs assessment is a process that aims to identify, understand and evaluate the needs of an individual, group or community in order to provide appropriate responses or solutions.

It is often used in community development, social care, health, education and other sectors where there is a need to understand the specific demands and challenges faced by people.

Risk assessment2023-07-18T15:48:27+02:00

Risk assessment is the process of identifying, evaluating and measuring the potential risks to which an organization, project, system or activity may be exposed.

It is essential for making informed decisions about risk management and developing appropriate risk mitigation strategies.

suivi qualité digital

Quality monitoring for all your business sectors

Whatever your business, Qualimobi enables you to build a quality collection model adapted to your context.

Cleaning and Facility Management

As far as your inspectors are concerned, the checks offered by Qualimobi in cleanliness and facility management enable the monitoring of agents or service providers as well as cleaning services.

suivi qualité entreprise de nettoyage

for individuals

For your sector managers, Qualimobi assesses needs, carries out checks on employees and services, and evaluates customer satisfaction in the field of personal services.

suivi qualité service à la personne

Residences, Hotels,
Retail, GSM

For your managers and supervisors, Qualimobi makes it possible to ensure that procedures are monitored, that the establishment’s rules and health-safety-environment standards are complied with.

suivi qualité service hôtel gsm retail

Transport, Health

For your quality managers, Qualimobi checks incoming goods and production processes, identifies non-conformities, draws up visit reports and reports linked to the checks.

suivi qualité industrie

Processes, methods, organisation, controls, digital solutions…

Put digital at the heart of your quality processes

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