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Complaints and anomalies with Qualimobi

Managing complaints and anomalies for quality control

Complaints and anomalies in quality control refer to non-conformities or problems identified during the assessment process. The management of anomalies and complaints is necessary for this type of control.
Complaints are formal requests from customers or stakeholders regarding defective products or services, while anomalies are deviations or defects identified by internal teams during inspections.
These elements are essential for correcting errors and improving the overall quality of products or services, and we explain why.

Qualimobi, complaints and anomalies

It is essential to pay attention to complaints and anomalies for several factors that have a direct impact on quality control.

Qualimobi is committed to making this process easier and simpler:

Using the Qualimobi tablet application for quality control offers many advantages to companies.

There are several reasons for this:

Problem detection

Customer complaints and internal anomalies help to identify potential problems with the quality of products or services.

Continuous improvement

By recording complaints, as well as anomalies, the company can take corrective action to resolve the problems identified, thereby promoting continuous improvement in quality..

Customer satisfaction

Handling customer complaints and resolving anomalies ensures a rapid and effective response to any dissatisfaction. This helps to build customer loyalty.

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Company reputation

Proactive management of complaints and anomalies strengthens the company’s reputation. In this way, the company demonstrates its commitment to quality and customer satisfaction.

Preventing future problems

Complaints and anomalies are logged, enabling the company to identify trends and recurring patterns. This enables preventive measures to be taken to avoid similar problems in the future.

Compliance with standards

Taking complaints and anomalies into account helps the company to comply with the quality standards and regulations in force. It demonstrates its commitment to compliance

Performance analysis

By recording them in a centralised system, the company can carry out in-depth analyses of quality performance and take decisions to optimise its processes.

Complaints and anomalies as part of quality control are necessary to guarantee quality products or services, but also to meet customer expectations. Since this maintains a positive image of the company on the market. It also contributes to continuous improvement and proactive management of quality-related problems.

The different types of Qualimobi quality control

Risk assessment

A risk assessment is a process aimed at identifying, evaluating and managing potential hazards in order to prevent incidents or losses. It involves identifying risks, estimating their probability and impact, and implementing preventive or corrective measures.

Needs assessment

Assessing the needs for quality control enables a company to better understand market and customer requirements.

Qualimobi enables you to identify existing shortcomings, plan resources effectively and implement improvement measures to ensure product or service quality.

This leads to greater customer satisfaction, improved brand image and increased competitiveness in the marketplace.

Visit report

Visit reports are essential to ensure effective communication between teams. These reports provide detailed information on tasks carried out, problems encountered and corrective actions taken.

They enable managers to monitor the performance of the cleaning team, detect problems early and implement improvements as a result.

Complaints and anomalies

A complaints and fault management system enables the company to respond quickly to problems reported by customers.

By dealing effectively with complaints, the company can demonstrate its commitment to customer satisfaction and resolve problems before they escalate. Customer confidence in the company is strengthened and reputation is maintained.

Inspection grid

A detailed inspection grid makes it possible to systematically check the quality of the services provided.

It helps quality managers not only to follow established standards and procedures, but also to identify shortcomings and put in place appropriate action plans. A well-designed inspection grid promotes a consistent approach to quality control and guarantees a high level of performance in the services or products offered.

Customer satisfaction

Measuring customer satisfaction is one of the key indicators of quality control.

The company can use surveys, questionnaires or evaluations to gather customers’ opinions on the quality of the work carried out. High customer satisfaction leads to customer loyalty, positive references and a positive image of the company in the marketplace.

The benefits of handling complaints and anomalies with Qualimobi


Qualimobi makes it possible to keep a detailed digital record of all customer complaints and anomalies. As a result, it thus ensures complete traceability of the quality management process.

Data centralisation

All complaints and anomalies are stored centrally in the tablet and mobile application. In effect, this Facilitates access and analysis by the teams concerned, which promotes rapid decision-making.

Reactive management

By using Qualimobi, teams can be quickly informed of new complaints or anomalies. They can therefore react quickly to resolve problems and prevent any recurrence.

The application makes it easy to track the corrective actions put in place to deal with complaints and anomalies, ensuring that problems are resolved appropriately.

Trend analysis

Thanks to the collection and analysis of data in Qualimobi, it is possible to detect trends and recurring patterns. To enable sector managers, continuous process improvement.

Transparent communication

Qualimobi facilitates communication between internal teams and with customers regarding complaints and anomalies, ensuring clear transmission of information and effective follow-up.

Regulatory compliance

Using the application, the company can document and demonstrate its compliance with quality control standards and regulations.

Cost reduction

By quickly identifying problems and providing effective solutions, the Qualimobi application helps to reduce the costs associated with customer returns, rework and repairs.

Recording complaints and anomalies with Qualimobi is essential. The application makes it possible to be organised, responsive and efficient in managing quality control. This enables the company to meet customer expectations, improve its processes and ensure compliance with standards. All this while promoting continuous improvement and lasting customer satisfaction.

The types of quality control we can help you manage

Customer satisfaction2023-07-18T15:47:32+02:00

Customer satisfaction surveys are tools used to gather customers’ opinions, perceptions and experiences of a specific product, service or company.

They aim to assess the overall level of customer satisfaction, identify areas for improvement and gather feedback to guide corrective action.

Inspection grids2023-07-18T15:47:46+02:00

An inspection grid is a tool used to objectively evaluate and score different aspects, criteria or elements during an inspection or assessment. It takes the form of a table or list of specific items to be observed or assessed, with predefined criteria for each item.

Inspection grids are commonly used in various fields, such as safety, quality, insurance, compliance, maintenance, property inspections, etc.

Complaints and faults2023-07-18T15:48:00+02:00

Complaints and anomalies monitoring consists of monitoring and taking appropriate action on reported problems, customer complaints or abnormal situations with the aim of resolving problems and preventing their recurrence.

It is an essential process for ensuring customer satisfaction, product or service quality and effective problem management.

Visit report2023-07-18T15:48:16+02:00

Visit reports are documents that describe and summarise the details and observations of a visit to a specific location, be it a company, organisation, site, facility or event.

They are used to record important information, highlights, findings and recommendations resulting from the visit. Visit reports can be used for a variety of purposes, such as internal communication, activity monitoring, decision-making, official reports, etc.

Needs assessment2023-07-18T15:46:32+02:00

Needs assessment is a process that aims to identify, understand and evaluate the needs of an individual, group or community in order to provide appropriate responses or solutions.

It is often used in community development, social care, health, education and other sectors where there is a need to understand the specific demands and challenges faced by people.

Risk assessment2023-07-18T15:48:27+02:00

Risk assessment is the process of identifying, evaluating and measuring the potential risks to which an organization, project, system or activity may be exposed.

It is essential for making informed decisions about risk management and developing appropriate risk mitigation strategies.

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Quality monitoring for all your business sectors

Whatever your business, Qualimobi enables you to build a quality collection model adapted to your context.

Cleaning and Facility Management

As far as your inspectors are concerned, the checks offered by Qualimobi in cleanliness and facility management enable the monitoring of agents or service providers as well as cleaning services.

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for individuals

For your sector managers, Qualimobi assesses needs, carries out checks on employees and services, and evaluates customer satisfaction in the field of personal services.

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Residences, Hotels,
Retail, GSM

For your managers and supervisors, Qualimobi makes it possible to ensure that procedures are monitored, that the establishment’s rules and health-safety-environment standards are complied with.

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Transport, Health

For your quality managers, Qualimobi checks incoming goods and production processes, identifies non-conformities, draws up visit reports and reports linked to the checks.

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Processes, methods, organisation, controls, digital solutions…

Put digital at the heart of your quality processes

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