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Assessing needs with Qualimobi

Why is needs assessment vital?

Needs assessment is a process that aims to identify in order to better understand. It enables companies to assess a customer’s specific requirements and demands, with the aim of meeting their expectations as effectively as possible and satisfying their needs.

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Assessing needs with Qualimobi

Needs assessment is essential. It plays a key role in decision-making and action planning.

Qualimobi is committed to making this process easier and more accessible to all companies.

Using the Qualimobi tablet application for quality control offers many advantages to companies.

In particular, the needs assessment enables :

Understanding the problems and challenges

A needs assessment provides a better understanding of the problems and challenges facing a company. This helps to identify the real issues that need to be addressed.

Determining priorities

By assessing needs, it is possible to prioritise problems to determine the most critical and urgent requirements. This helps to focus resources and efforts on what is most important.

Directing actions

Needs assessments provide valuable information to guide the actions to be taken. It enables specific and realistic objectives to be defined based on the needs identified.

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Involving stakeholders

Needs assessments often involve the active participation of the stakeholders concerned. This allows their perspectives, concerns and aspirations to be taken into account when planning actions.

Encouraging innovation

By identifying unmet needs or existing problems, needs assessments pave the way for innovation and the search for new solutions.

Measuring the impact

A needs assessment provides a baseline for evaluating the impact of the actions undertaken. It allows us to know whether the company’s objectives have been achieved, so that we can better understand the changes resulting from the interventions.

Needs assessment is a fundamental tool that guides the planning, action and evaluation of initiatives. It helps to ensure that resources are used optimally to meet the real needs of beneficiaries, thereby promoting the success of the initiatives implemented.

The advantages of the different types of Qualimobi quality control

Risk assessment

A risk assessment is a process aimed at identifying, evaluating and managing potential hazards in order to prevent incidents or losses. It involves identifying risks, estimating their probability and impact, and implementing preventive or corrective measures.

Needs assessment

Assessing the needs for quality control enables a company to better understand market and customer requirements.

Qualimobi enables you to identify existing shortcomings, plan resources effectively and implement improvement measures to ensure product or service quality.

This leads to greater customer satisfaction, improved brand image and increased competitiveness in the marketplace.

Visit report

Visit reports are essential to ensure effective communication between teams. These reports provide detailed information on tasks carried out, problems encountered and corrective actions taken.

They enable managers to monitor the performance of the cleaning team, detect problems early and implement improvements as a result.

Complaints and anomalies

A complaints and fault management system enables the company to respond quickly to problems reported by customers.

By dealing effectively with complaints, the company can demonstrate its commitment to customer satisfaction and resolve problems before they escalate. This reinforces customer confidence in the company and helps maintain a positive reputation.

Inspection grid

A detailed inspection grid makes it possible to systematically check the quality of the services provided.

It helps quality managers not only to follow established standards and procedures, but also to identify shortcomings and put in place appropriate action plans. A well-designed inspection grid promotes a consistent approach to quality control and guarantees a high level of performance in the services or products offered.

Customer satisfaction

Measuring customer satisfaction is one of the key indicators of quality control.

The company can use surveys, questionnaires or evaluations to gather customers’ opinions on the quality of the work carried out. High customer satisfaction leads to customer loyalty, positive references and a positive image of the company in the marketplace.

The benefits of implementing a needs assessment with Qualimobi

Ease of use

Qualimobi is an intuitive tablet application. As a result, it allows users to navigate easily and carry out needs assessments without difficulty.

The application therefore gathers detailed information that is parameterised to the specific risks of each service. As a result, Qualimobi takes account of suppliers, production processes and compliance with quality standards.

Customised questionnaires

Qualimobi makes it possible to create personalised questionnaires based on the specific needs of each sector. This therefore ensures an accurate assessment tailored to each company.

Informed decision-making

Thanks to the results of the needs assessment, sector managers can therefore make informed decisions to develop relevant but also effective action plans.

Collaboration and communication

Qualimobi facilitates collaboration between the various players involved in the needs assessment, promoting communication and the exchange of information.

Ongoing monitoring and evaluation

The application enables regular monitoring through questionnaires and ongoing evaluation of the actions undertaken. This ensures that we can adapt to changes and new challenges to better satisfy customers.

Data security

Qualimobi guarantees the security and confidentiality of the data collected during the needs assessment, providing optimum protection of information.

Saving time and efficiency

Thanks to its ease of use and the automation of certain tasks, Qualimobi makes it possible to carry out a needs assessment more quickly and efficiently.

Assessing needs with Qualimobi brings added value in terms of simplicity, accuracy, decision-making and overall efficiency. It optimises resources and ensures that the actions undertaken meet the real needs of the beneficiaries, thereby contributing to the success of the company.

The types of quality control we can help you manage

Customer satisfaction2023-07-18T15:47:32+02:00

Customer satisfaction surveys are tools used to gather customers’ opinions, perceptions and experiences of a specific product, service or company.

They aim to assess the overall level of customer satisfaction, identify areas for improvement and gather feedback to guide corrective action.

Inspection grids2023-07-18T15:47:46+02:00

An inspection grid is a tool used to objectively evaluate and score different aspects, criteria or elements during an inspection or assessment. It takes the form of a table or list of specific items to be observed or assessed, with predefined criteria for each item.

Inspection grids are commonly used in various fields, such as safety, quality, insurance, compliance, maintenance, property inspections, etc.

Complaints and faults2023-07-18T15:48:00+02:00

Complaints and anomalies monitoring consists of monitoring and taking appropriate action on reported problems, customer complaints or abnormal situations with the aim of resolving problems and preventing their recurrence.

It is an essential process for ensuring customer satisfaction, product or service quality and effective problem management.

Visit report2023-07-18T15:48:16+02:00

Visit reports are documents that describe and summarise the details and observations of a visit to a specific location, be it a company, organisation, site, facility or event.

They are used to record important information, highlights, findings and recommendations resulting from the visit. Visit reports can be used for a variety of purposes, such as internal communication, activity monitoring, decision-making, official reports, etc.

Needs assessment2023-07-18T15:46:32+02:00

Needs assessment is a process that aims to identify, understand and evaluate the needs of an individual, group or community in order to provide appropriate responses or solutions.

It is often used in community development, social care, health, education and other sectors where there is a need to understand the specific demands and challenges faced by people.

Risk assessment2023-07-18T15:48:27+02:00

Risk assessment is the process of identifying, evaluating and measuring the potential risks to which an organization, project, system or activity may be exposed.

It is essential for making informed decisions about risk management and developing appropriate risk mitigation strategies.

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Quality monitoring for all your business sectors

Whatever your business, Qualimobi enables you to build a quality collection model adapted to your context.

Cleaning and Facility Management

As far as your inspectors are concerned, the checks offered by Qualimobi in cleanliness and facility management enable the monitoring of agents or service providers as well as cleaning services.

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for individuals

For your sector managers, Qualimobi assesses needs, carries out checks on employees and services, and evaluates customer satisfaction in the field of personal services.

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Residences, Hotels,
Retail, GSM

For your managers and supervisors, Qualimobi makes it possible to ensure that procedures are monitored, that the establishment’s rules and health-safety-environment standards are complied with.

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Transport, Health

For your quality managers, Qualimobi checks incoming goods and production processes, identifies non-conformities, draws up visit reports and reports linked to the checks.

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Processes, methods, organisation, controls, digital solutions…

Put digital at the heart of your quality processes

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