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Quality control application for personal services

Quality controls for personal services companies

In the personal services sector, the quality of the service provided is crucial. Companies operating in this field must offer reliable, safe and efficient services to meet the needs and expectations of their customers.

That’s why Qualimobi is an essential tool for implementing quality controls in personal services companies. This solution supports these companies in their continuous improvement process.

Application de contrôle qualité service a la personne

Qualimobi, the digital quality control application for personal services

There are several methods available for carrying out quality surveys for personal services companies. These methods make it possible to gather feedback from customers, employees and other stakeholders in order to assess the quality of the services provided.

Using the Qualimobi tablet application for quality control offers a number of advantages for personal services companies.

Qualimobi makes it possible to:

Accessibility and mobility

Qualimobi gives operators and quality control teams easy access to protocols, assessment forms and performance indicators directly on their tablet. For dynamic management of quality controls, on the move, in the field or on customer premises.

Real-time monitoring

Qualimobi enables real-time monitoring of quality control activities. Managers can receive instant updates on inspections carried out, problems detected and corrective actions taken.

Standardisation of controls

Qualimobi makes it possible to define standardised quality control protocols for each type of service. This ensures that the same assessment criteria are applied uniformly by all those involved, thereby ensuring consistency in performance assessment.

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Problem and task management

The application facilitates the management of corrective actions in the event of non-conformities or deviations identified during quality checks. Managers can assign improvement tasks to specific team members and monitor their implementation until they are resolved.

Data collection and analysis

The Qualimobi tablet application compiles the data collected during quality checks and generates detailed reports. These reports provide an overall view of the company’s performance and highlight areas requiring improvement.

Cutting red tape

Using a digital application eliminates the need for paper documentation for quality controls. To save time, reduce costs and contribute to a more environmentally-friendly approach.

Improving communication

Qualimobi enables fluid communication between team members, managers and customers. This facilitates the transmission of important information and ensures better coordination.

Responsiveness and decision-making

Thanks to real-time data and analysis reports, human services companies can make informed, responsive decisions to improve their services and overall performance.

Security and confidentiality

The Qualimobi application ensures data security and respects the confidentiality of information collected during quality controls, in compliance with current regulations.

Ease of use

The intuitive interface of the Qualimobi tablet application makes it easy to use, even for those with little computer experience.

Qualimobi simplifies and optimises the quality control process in personal services companies. It improves operational efficiency, responsiveness, service quality and customer satisfaction. It offers a powerful tool for guaranteeing compliance, monitoring performance and fostering a culture of continuous improvement within these companies.

The advantages of the different types of Qualimobi quality control for personal services companies

Risk assessment

Risk assessment with Qualimobi offers personal services companies several key advantages.

It identifies potential hazards associated with the services provided, assesses the probability of their occurrence and determines their severity. This in-depth analysis helps to prevent incidents and enhance the safety of beneficiaries and staff. To enable targeted preventive measures to be put in place. By incorporating this assessment, companies can reduce operational risks, enhance their reputation and strengthen the confidence of their customers and partners.

Needs assessment

Needs assessments provide a better understanding of customers’ expectations and specific requirements, enabling optimum customisation of services.

By accurately identifying the needs of each customer, companies can adapt their services, boost customer satisfaction and build customer loyalty.

This needs-based approach also enables companies to identify new service opportunities and continually improve the quality of their offerings.

Visit report

The visit report is essential for offering significant advantages to personal services companies. They provide detailed and accurate documentation of work carried out on customers’ premises, guaranteeing traceability of services and transparency of actions taken.

This detailed monitoring facilitates internal and external communication. What’s more, these reports serve as a basis for analysing performance and taking corrective action, thereby contributing to the continuous improvement of the quality of the services provided.

Complaints and anomalies

A complaints and anomaly management system enables a personal services company to respond quickly to problems reported by customers.

By incorporating this feedback into their continuous improvement process, companies can improve their quality of service and build trust and loyalty with their customers. By dealing effectively with complaints, the company can demonstrate its commitment to customer satisfaction and resolve problems before they escalate. This builds customer confidence in the company and helps maintain a positive reputation.

Inspection grid

A detailed inspection grid makes it possible to systematically check the quality of services.

It therefore helps those responsible for quality to follow standards and established procedures, but also to identify shortcomings so that appropriate action plans can be put in place. A well-designed inspection grid promotes a consistent approach to quality control and guarantees a high level of beneficiary satisfaction.

Customer satisfaction

Measuring customer satisfaction is one of the key indicators of quality in personal services.

By collecting and analysing feedback from beneficiaries, the company can assess its performance from the customer’s point of view and identify areas for improvement. High customer satisfaction strengthens the company’s reputation, encourages positive word-of-mouth and increases the loyalty of existing customers.

Reasons to implement a quality control application for personal services

Customer satisfaction

When customers use a personal services company, they expect services to be carried out efficiently and professionally.

That’s why regular quality checks ensure that service standards are maintained at a high level.

Company reputation

The reputation of a personal services company depends on its ability to provide a reliable, high-quality service. Appropriate quality controls ensure that the company consistently delivers careful work.

In this way, the company can strengthen its positive reputation, leading to referrals and more customers.

Productivity and efficiency

Well-established quality control procedures help to identify areas where improvements can be made.

This can lead to more efficient use of resources, but also to better organisation of work and optimisation of processes to meet customer expectations.

Compliance with standards and regulations

Depending on the type of personal services (help for the elderly, childcare, assistance for people with disabilities), there may be specific standards and regulations to comply with.

Quality controls help to ensure that services and service practices comply with these standards and regulations. This helps to ensure legal compliance and avoid legal problems or potential penalties.

Safety of service providers and beneficiaries

Personal services may involve the use of potentially hazardous products or equipment. Proper quality controls also include safety measures to protect both the workers and the beneficiaries receiving the services.

This ensures a safe environment for everyone involved in personal services.

Preventing problems

Regular quality checks enable potential problems to be spotted early before they become major ones. This can include detecting errors, omissions in deliveries, faulty equipment or areas that need attention.

By identifying these problems, companies can take immediate corrective action. This ensures the ongoing quality of services and the satisfaction of beneficiaries.

Professional image

Strict quality control shows that the company takes its work seriously to strive for excellence in its services. This improves the company’s image and inspires confidence in current and potential customers.

The types of quality control we can help you manage

Customer satisfaction2023-07-18T15:47:32+02:00

Customer satisfaction surveys are tools used to gather customers’ opinions, perceptions and experiences of a specific product, service or company.

They aim to assess the overall level of customer satisfaction, identify areas for improvement and gather feedback to guide corrective action.

Inspection grids2023-07-18T15:47:46+02:00

An inspection grid is a tool used to objectively evaluate and score different aspects, criteria or elements during an inspection or assessment. It takes the form of a table or list of specific items to be observed or assessed, with predefined criteria for each item.

Inspection grids are commonly used in various fields, such as safety, quality, insurance, compliance, maintenance, property inspections, etc.

Complaints and faults2023-07-18T15:48:00+02:00

Complaints and anomalies monitoring consists of monitoring and taking appropriate action on reported problems, customer complaints or abnormal situations with the aim of resolving problems and preventing their recurrence.

It is an essential process for ensuring customer satisfaction, product or service quality and effective problem management.

Visit report2023-07-18T15:48:16+02:00

Visit reports are documents that describe and summarise the details and observations of a visit to a specific location, be it a company, organisation, site, facility or event.

They are used to record important information, highlights, findings and recommendations resulting from the visit. Visit reports can be used for a variety of purposes, such as internal communication, activity monitoring, decision-making, official reports, etc.

Needs assessment2023-07-18T15:46:32+02:00

Needs assessment is a process that aims to identify, understand and evaluate the needs of an individual, group or community in order to provide appropriate responses or solutions.

It is often used in community development, social care, health, education and other sectors where there is a need to understand the specific demands and challenges faced by people.

Risk assessment2023-07-18T15:48:27+02:00

Risk assessment is the process of identifying, evaluating and measuring the potential risks to which an organization, project, system or activity may be exposed.

It is essential for making informed decisions about risk management and developing appropriate risk mitigation strategies.

suivi qualité digital

Quality monitoring for all your business sectors

Whatever your business, Qualimobi enables you to build a quality collection model adapted to your context.

Cleaning and Facility Management

As far as your inspectors are concerned, the checks offered by Qualimobi in cleanliness and facility management enable the monitoring of agents or service providers as well as cleaning services.

suivi qualité entreprise de nettoyage

for individuals

For your sector managers, Qualimobi assesses needs, carries out checks on employees and services, and evaluates customer satisfaction in the field of personal services.

suivi qualité service à la personne

Residences, Hotels,
Retail, GSM

For your managers and supervisors, Qualimobi makes it possible to ensure that procedures are monitored, that the establishment’s rules and health-safety-environment standards are complied with.

suivi qualité service hôtel gsm retail

Transport, Health

For your quality managers, Qualimobi checks incoming goods and production processes, identifies non-conformities, draws up visit reports and reports linked to the checks.

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Processes, methods, organisation, controls, digital solutions…

Put digital at the heart of your quality processes

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