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Customer satisfaction with Qualimobi

Why is customer satisfaction so important?

Customer satisfaction has a direct impact on a company’s success and longevity.

By meeting customers’ needs and expectations, it fosters loyalty, word-of-mouth and reputation, and therefore increases the chances of acquiring new customers. A high level of customer satisfaction boosts confidence and competitiveness, and stimulates the company’s economic growth.


Customer satisfaction with Qualimobi

Customer satisfaction plays a key role in quality control. It provides valuable insight into the company’s overall performance. It plays a vital role. It reveals customers’ perceptions of products or services, highlighting their compliance with quality standards and their appropriateness to consumer expectations. Measuring it is of vital importance in guiding improvement actions and consolidating customer satisfaction. This guarantees the company’s competitiveness and long-term success.

Qualimobi is committed to making this approach simple and accessible to all companies.

Using the Qualimobi tablet application for quality control offers many advantages to companies.

Customer satisfaction is the key to :

Revealing quality and challenges

Customer satisfaction is a direct reflection of product or service quality. If customers are satisfied, it means that the products meet their expectations and the quality standards that have been set.

Problem detection

By measuring customer satisfaction, we can quickly identify any quality problems affecting their experience and take corrective action.

Continuous improvement

Customer satisfaction is the driving force behind our efforts to improve quality control. This enables us to respond better to changing customer needs and exceed their expectations.

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Building customer loyalty

Satisfied customers are more likely to remain loyal to the company. This in turn generates a loyal, repeat customer base, contributing to the company’s financial stability.

Brand image

Customer satisfaction fosters a positive reputation for the company, strengthening its brand image and attracting new customers through word of mouth.

Competitive advantage

High customer satisfaction can be a significant competitive advantage, differentiating the company from its competitors and attracting more potential customers.

Performance measurement

Customer satisfaction can serve as a key metric for assessing quality control performance. To enable comparison over time or with benchmarks.

Alignment with objectives

Customer satisfaction is directly linked to the company’s objectives, which are focused on quality and customer satisfaction. This strengthens the coherence of the overall strategy.

It is essential to monitor customer satisfaction as part of quality control. Firstly, to ensure that products or services meet customers’ expectations, thereby guaranteeing their loyalty and satisfaction. This leads to continuous quality improvement and a positive reputation, promoting the company’s growth and success in the marketplace.

The advantages of the different types of Qualimobi quality control

Risk assessment

A risk assessment is a process aimed at identifying, evaluating and managing potential hazards in order to prevent incidents or losses. It involves identifying risks, estimating their probability and impact, and implementing preventive or corrective measures.

Needs assessment

Assessing the needs for quality control enables a company to better understand market and customer requirements.

Qualimobi enables you to identify existing shortcomings, plan resources effectively and implement improvement measures to ensure product or service quality.

This leads to greater customer satisfaction, improved brand image and increased competitiveness in the marketplace.

Visit report

Visit reports are essential to ensure effective communication between teams. These reports provide detailed information on tasks carried out, problems encountered and corrective actions taken.

They enable managers to monitor the performance of the cleaning team, detect problems early and implement improvements as a result.

Complaints and anomalies

A complaints and fault management system enables the company to respond quickly to problems reported by customers.

By dealing effectively with complaints, the company can demonstrate its commitment to customer satisfaction and resolve problems before they escalate. This reinforces customer confidence in the company and helps maintain a positive reputation.

Inspection grid

A detailed inspection grid makes it possible to systematically check the quality of the services provided.

It helps quality managers not only to follow established standards and procedures, but also to identify shortcomings and put in place appropriate action plans. A well-designed inspection grid promotes a consistent approach to quality control and guarantees a high level of performance in the services or products offered.

Customer satisfaction

Measuring customer satisfaction is one of the key indicators of quality control.

The company can use surveys, questionnaires or evaluations to gather customers’ opinions on the quality of the work carried out. High customer satisfaction leads to customer loyalty, positive references and a positive image of the company in the marketplace.

The benefits of customer satisfaction with Qualimobi

Simplification of feedback collection

Qualimobi makes it easy to collect customer feedback in a structured way, thanks to questionnaires that can be customised to suit the company’s needs.

Customer satisfaction results are instantly accessible. This facilitates rapid reaction to customer feedback and proactive decision-making for continuous improvement.

In-depth analysis

Qualimobi offers advanced analysis tools to interpret satisfaction data, providing a better understanding of customer needs and expectations.

Easier communication

The app promotes fluid communication with customers. They can therefore submit their opinions easily and ensure transparent follow-up of responses and resolutions.

Full traceability

All customer satisfaction assessments are recorded and can be consulted at any time. Providing complete documentation for audits and certifications.

Customisable reports

Qualimobi generates customisable reports to present satisfaction results in a clear and professional manner, simplifying communication with stakeholders.

Proactive improvement

The application makes it easy to track the corrective measures put in place to improve customer satisfaction. In this way, it encourages a proactive approach to resolving identified problems.

In short, the Qualimobi application simplifies the measurement of customer satisfaction. This enables reactive management, decision-making and continuous quality improvement. To boost customer satisfaction and contribute to the company’s long-term success.

The types of quality control we can help you manage

Customer satisfaction2023-07-18T15:47:32+02:00

Customer satisfaction surveys are tools used to gather customers’ opinions, perceptions and experiences of a specific product, service or company.

They aim to assess the overall level of customer satisfaction, identify areas for improvement and gather feedback to guide corrective action.

Inspection grids2023-07-18T15:47:46+02:00

An inspection grid is a tool used to objectively evaluate and score different aspects, criteria or elements during an inspection or assessment. It takes the form of a table or list of specific items to be observed or assessed, with predefined criteria for each item.

Inspection grids are commonly used in various fields, such as safety, quality, insurance, compliance, maintenance, property inspections, etc.

Complaints and faults2023-07-18T15:48:00+02:00

Complaints and anomalies monitoring consists of monitoring and taking appropriate action on reported problems, customer complaints or abnormal situations with the aim of resolving problems and preventing their recurrence.

It is an essential process for ensuring customer satisfaction, product or service quality and effective problem management.

Visit report2023-07-18T15:48:16+02:00

Visit reports are documents that describe and summarise the details and observations of a visit to a specific location, be it a company, organisation, site, facility or event.

They are used to record important information, highlights, findings and recommendations resulting from the visit. Visit reports can be used for a variety of purposes, such as internal communication, activity monitoring, decision-making, official reports, etc.

Needs assessment2023-07-18T15:46:32+02:00

Needs assessment is a process that aims to identify, understand and evaluate the needs of an individual, group or community in order to provide appropriate responses or solutions.

It is often used in community development, social care, health, education and other sectors where there is a need to understand the specific demands and challenges faced by people.

Risk assessment2023-07-18T15:48:27+02:00

Risk assessment is the process of identifying, evaluating and measuring the potential risks to which an organization, project, system or activity may be exposed.

It is essential for making informed decisions about risk management and developing appropriate risk mitigation strategies.

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Quality monitoring for all your business sectors

Whatever your business, Qualimobi enables you to build a quality collection model adapted to your context.

Cleaning and Facility Management

As far as your inspectors are concerned, the checks offered by Qualimobi in cleanliness and facility management enable the monitoring of agents or service providers as well as cleaning services.

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for individuals

For your sector managers, Qualimobi assesses needs, carries out checks on employees and services, and evaluates customer satisfaction in the field of personal services.

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Residences, Hotels,
Retail, GSM

For your managers and supervisors, Qualimobi makes it possible to ensure that procedures are monitored, that the establishment’s rules and health-safety-environment standards are complied with.

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Transport, Health

For your quality managers, Qualimobi checks incoming goods and production processes, identifies non-conformities, draws up visit reports and reports linked to the checks.

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Processes, methods, organisation, controls, digital solutions…

Put digital at the heart of your quality processes

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