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Application quality control cleaning company

Quality control for cleaning companies

Quality controls are essential for cleaning companies because they improve the quality of the services provided, boost customer confidence and ensure compliance with standards and regulations. They contribute to more efficient management of the business as a whole.

Qualimobi is a tablet-based quality control application that supports cleaning companies in their quality approach.

Application de contrôle qualité

Qualimobi, the digital quality control application for cleaning companies

There are several ways of carrying out quality surveys in a cleaning company. These methods make it possible to gather feedback from customers, employees and other stakeholders in order to assess the quality of the cleaning services provided.

Using the Qualimobi tablet application for quality control offers many advantages to cleaning companies.

Qualimobi enables you to:

Data centralisation

Qualimobi makes it possible to centralise all the information relating to the quality controls carried out at different cleaning sites. This facilitates data management and provides quick and easy access to relevant information.

Real-time monitoring

Qualimobi enables real-time monitoring of quality control activities. Managers can receive instant updates on inspections carried out, problems detected and corrective actions taken.

The use of customised checklists

The Qualimobi application can be configured to include specific checklists tailored to the needs of the cleaning company and the requirements of each customer. This ensures that all important aspects of cleaning are taken into account during inspections.

Application contrôle qualité entreprise de nettoyage propreté

Problem and task management

The application can be used to flag up problems detected during quality checks and to assign specific tasks to members of the cleaning team so that they can be resolved quickly.

Data collection and analysis

A digital application can collect data on cleaning performance over time. This data can then be analysed to identify trends, areas for improvement and best practice.

Cutting red tape

Using a digital application eliminates the need for paper documentation for quality controls, saving time, reducing costs and contributing to a more environmentally-friendly approach.

Improving communication

Qualimobi enables smooth communication between members of the cleaning team, managers and customers. This facilitates the transmission of important information and ensures better coordination.

Traceability of corrective actions

When a problem is identified during quality control, the application can be used to track the implementation of corrective actions until they are fully resolved.

A modern, professional image

Using Qualimobi for quality control reinforces the cleaning company’s modern and professional image. This can be a competitive advantage when seeking new customers.

Qualimobi for quality control of cleaning companies offers many advantages, such as data centralisation, real-time monitoring, customisation of checklists, data analysis, reduced paperwork and improved communication. Qualimobi enables cleaning companies to maintain high standards, optimise their processes and improve the overall efficiency of their services.

The advantages of the different types of Qualimobi quality control for cleaning companies

Risk assessment

A risk assessment enables the cleaning company to take into account the potential hazards associated with cleaning tasks.

By identifying the risks, the company can put in place appropriate safety measures to protect its employees and the occupants of the premises being cleaned. This helps reduce accidents and injuries, improves workplace safety and protects the company’s reputation.

Needs assessment

A thorough assessment of the customer’s needs enables the cleaning company to provide personalised services tailored to each customer’s specific requirements.

By understanding the customer’s expectations and preferences, the company can offer tailor-made solutions, which can increase customer satisfaction and build customer loyalty.

Visit report

Visit reports are essential to ensure effective communication between the cleaning team and the quality managers. These reports provide detailed information on tasks carried out, problems encountered and corrective actions taken.

They enable managers to monitor the performance of the cleaning team, detect problems early and implement improvements.

Complaints and anomalies

A complaints and fault management system enables the cleaning company to respond quickly to problems reported by customers.

By dealing effectively with complaints, the company can demonstrate its commitment to customer satisfaction and resolve problems before they escalate. This builds customer confidence in the company and helps maintain a positive reputation.

Inspection grid

A detailed inspection grid is used to systematically check the quality of cleaning services.

It helps quality managers to follow established standards and procedures, identify shortcomings and implement appropriate action plans. A well-designed inspection grid promotes a consistent approach to quality control and ensures a high level of performance in all areas cleaned.

Customer satisfaction

Measuring customer satisfaction is one of the key indicators of the quality of cleaning services.

The company can use surveys, questionnaires or evaluations to gather customers’ opinions on the quality of the work carried out. High customer satisfaction leads to customer loyalty, positive references and a positive image of the company in the marketplace.

Reasons to implement a cleaning quality control application

Customer satisfaction

When customers use a cleaning company, they expect their premises to be cleaned efficiently and professionally. Regular quality checks ensure that cleaning standards are maintained at a high level, guaranteeing customer satisfaction.

Company reputation

A cleaning company’s reputation depends on its ability to provide a reliable, quality service. Proper quality controls ensure that the company consistently delivers a neat job, which can boost its positive reputation and lead to referrals and more customers.

Productivity and efficiency

Well-established quality control procedures help to identify areas where improvements can be made in efficiency and productivity. This can lead to more efficient use of resources, better organisation of work and optimisation of cleaning processes.

Compliance with standards and regulations

Depending on the type of cleaning carried out (e.g. industrial, medical, food), there may be specific standards and regulations to comply with. Quality controls ensure that cleaning protocols and practices meet these standards and regulations, helping to avoid potential legal issues or fines.

Employee and customer safety

Cleaning often involves the use of potentially hazardous chemicals and equipment. Proper quality controls also include safety measures to protect both the cleaning company’s employees and the people working or living in the premises being cleaned.

Preventing problems

Regular quality checks allow potential problems to be spotted early before they become major issues. This can include spotting overlooked tasks, faulty equipment or areas that need attention.

Professional image

Strict quality control shows that the company takes its work seriously and aims for excellence in its services. This reinforces the company’s professional image and inspires confidence in current and potential customers.

The types of quality control we can help you manage

Customer satisfaction2023-07-18T15:47:32+02:00

Customer satisfaction surveys are tools used to gather customers’ opinions, perceptions and experiences of a specific product, service or company.

They aim to assess the overall level of customer satisfaction, identify areas for improvement and gather feedback to guide corrective action.

Inspection grids2023-07-18T15:47:46+02:00

An inspection grid is a tool used to objectively evaluate and score different aspects, criteria or elements during an inspection or assessment. It takes the form of a table or list of specific items to be observed or assessed, with predefined criteria for each item.

Inspection grids are commonly used in various fields, such as safety, quality, insurance, compliance, maintenance, property inspections, etc.

Complaints and faults2023-07-18T15:48:00+02:00

Complaints and anomalies monitoring consists of monitoring and taking appropriate action on reported problems, customer complaints or abnormal situations with the aim of resolving problems and preventing their recurrence.

It is an essential process for ensuring customer satisfaction, product or service quality and effective problem management.

Visit report2023-07-18T15:48:16+02:00

Visit reports are documents that describe and summarise the details and observations of a visit to a specific location, be it a company, organisation, site, facility or event.

They are used to record important information, highlights, findings and recommendations resulting from the visit. Visit reports can be used for a variety of purposes, such as internal communication, activity monitoring, decision-making, official reports, etc.

Needs assessment2023-07-18T15:46:32+02:00

Needs assessment is a process that aims to identify, understand and evaluate the needs of an individual, group or community in order to provide appropriate responses or solutions.

It is often used in community development, social care, health, education and other sectors where there is a need to understand the specific demands and challenges faced by people.

Risk assessment2023-07-18T15:48:27+02:00

Risk assessment is the process of identifying, evaluating and measuring the potential risks to which an organization, project, system or activity may be exposed.

It is essential for making informed decisions about risk management and developing appropriate risk mitigation strategies.

suivi qualité digital

Quality monitoring for all your business sectors

Whatever your business, Qualimobi enables you to build a quality collection model adapted to your context.

Cleaning and Facility Management

As far as your inspectors are concerned, the checks offered by Qualimobi in cleanliness and facility management enable the monitoring of agents or service providers as well as cleaning services.

suivi qualité entreprise de nettoyage

for individuals

For your sector managers, Qualimobi assesses needs, carries out checks on employees and services, and evaluates customer satisfaction in the field of personal services.

suivi qualité service à la personne

Residences, Hotels,
Retail, GSM

For your managers and supervisors, Qualimobi makes it possible to ensure that procedures are monitored, that the establishment’s rules and health-safety-environment standards are complied with.

suivi qualité service hôtel gsm retail

Transport, Health

For your quality managers, Qualimobi checks incoming goods and production processes, identifies non-conformities, draws up visit reports and reports linked to the checks.

suivi qualité industrie

Processes, methods, organisation, controls, digital solutions…

Put digital at the heart of your quality processes

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