Monitoring of controls and non-conformities, customized action plans

Customer satisfaction surveys are tools used to gather customers’ opinions, perceptions and experiences of a specific product, service or company.

They aim to assess the overall level of customer satisfaction, identify areas for improvement and gather feedback to guide corrective action.

An inspection grid is a tool used to objectively evaluate and score different aspects, criteria or elements during an inspection or assessment. It takes the form of a table or list of specific items to be observed or assessed, with predefined criteria for each item.

Inspection grids are commonly used in various fields, such as safety, quality, insurance, compliance, maintenance, property inspections, etc.

Complaints and anomalies monitoring consists of monitoring and taking appropriate action on reported problems, customer complaints or abnormal situations with the aim of resolving problems and preventing their recurrence.

It is an essential process for ensuring customer satisfaction, product or service quality and effective problem management.

Visit reports are documents that describe and summarise the details and observations of a visit to a specific location, be it a company, organisation, site, facility or event.

They are used to record important information, highlights, findings and recommendations resulting from the visit. Visit reports can be used for a variety of purposes, such as internal communication, activity monitoring, decision-making, official reports, etc.

Needs assessment is a process that aims to identify, understand and evaluate the needs of an individual, group or community in order to provide appropriate responses or solutions.

It is often used in community development, social care, health, education and other sectors where there is a need to understand the specific demands and challenges faced by people.